Climbing ladders is required to re-stock and obtain merchandise for our customers.Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.The replenishment process will require you to lift, push and pull up to 25lbs daily.As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.Team leads are responsible for creating an environment that promotes associate engagement and retention.Team Leads are expected to work a schedule that aligns to customer and business needs.You will support the Store Team Leader in holding associates accountable to expectations.You will continuously direct and coach store team members.You will assist the Store Team Leader with team onboarding and learning.You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.Do you possess strong communication skills and the ability to build relationships with your staff and customers?.Are you adaptable and able to manage change daily through your team?.
Are you obsessed with ensuring that your customers are beyond satisfied?.Can you lead a team in a dynamic and fast-paced environment?.Do you possess prior retail management experience?.Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics.You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.You will leverage technology to enhance the customer service experience for our internal and external customers.Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience.Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.You are responsible for executing best in class sales and service strategies.We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.Īt PCHI, o ur promise is Customer First, People Matter, It Can Be Done and Celebrate! We live our brand every day and love to party! We ensure we are in-stock and easy to shop. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. Our Team Leads lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. At PCHI, we create joy for our customers by making it easy to create unforgettable memories.
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